Privacy Policy

Welcome to our UK website which includes retail and whole sale service (www.hartwoodfoods.com) as may be amended from time to time (the “Site”). We refer to the Site, all features, functionality and content of the Site as the "Services". The Services, including the Site are provided in the UK by Hartwood Foods Limited (the "Company", "we", "us", "our"). For the purposes of UK data protection legislation, we are the data controller.

 General

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online or by telephone for retail and whole sale customers, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order, you accept these terms and conditions.

Information we collect or receive

When you place an order, we will require your name, e-mail address, credit or debit card number and card expiry date. Without this information, we will not be able to process your request or notify you of acceptance of your order.

A contact telephone number may also be required so that we may contact you if there is a problem with your order. We may, unless you advise us otherwise, pass this contact number to our couriers or our delivery driver in case they need to contact you to arrange the delivery.

We may send you notification emails of special offer, new products and other correspondence. If you decide, you no longer wish to receive mailings communication from us please send an email to contact@hartwoodfoods.com and we will remove your email address from our records.

 Satisfaction Guarantee

 If for any reason, you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally.

We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

 Internal Confidentiality

 We protect your privacy in following ways:

  • Access to customer account information is limited to those who need access for the performance of their job.
  • We use full login and password controls on our sales control system.
  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data

Your Rights

 If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can contact us by email or by phone. Alternatively, this information can be checked and reviewed on line once you have signed in.

 Cookies

 We are committed to protecting and respecting the privacy of all our customers.

 The information we collect from customers when making a purchase from our on-line shop is used for billing and administration purposes only and will be kept entirely confidential.

 We do not use cookies to store customer Data / personal information.

 

Consent

 Your use of this website signifies your consent to the collection, processing and use of personal information by us for administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

Credit Card Security

 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store certain credit card details

- Customer Name

- Last 4 digits of the credit card

- Customer IP address during purchase

- Customer email 

- Customer Phone number 

- Customer password (MD5 - encrypted)-Changed by CUSTOMER ONLY

- Customer Address 

We transmit the entire credit card number to the appropriate credit card company during order processing. We use PGP software to encrypt your details as they are transferred to our database. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.

Any contact information collected will specifically be contact details and payment information. We guarantee that none of this information will be passed onto any third parties

 External Links

The Site may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

 Contact Us

If you have questions or concerns regarding this Policy, please contact us at contact@hartwoodfoods.com or via post at:

Unit 11, Youngs Industrial Estate, Stanbridge Road, Leighton Buzzard LU7 4QB